Help
Need a hand? We'd be happy to help! Please check the list of frequently asked questions below. If you don’t find the answer to your question(s) please open a support ticket.
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When you increase the price of an ad zone, the new price only applies to new advertisers unless you tell us to contact the current advertisers about the price changes as well...
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You will just login to your account and go to Buy Ads > My Ads, where you will see a list of the ads you have purchased...
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The publisher has 24 hours to accept or deny your ad, and as soon as he/she approves it, your ad will go live...
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You may have noticed that we have been starting to sell ads at CPM (cost per thousand impressions) rates on a handful of BSA Publisher sites...
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To update the social media and other third-party stats on your public page to the latest results, just login to your BSA account and click on the "Update Stats" icon in the column of icons to the left of your website details...
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To do this, you just login and click on the campaign that you want to add impressions to. When you scroll down, you will see a text link that says "Want more impressions?" which will allow you to add more impressions to your campaign...
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Here are some reasons why this may be happening:
If you just installed your ad code, it will take some time for our system to track accurate impressions for your website...
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There could be a few reasons why this is happening:
1) The ad you approved was an ad that a current advertiser uploaded as an alternate creative and not a new ad that was just sold...
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We start the renewal payment process a few days before so that there is time for the payment to clear. (It takes about 3 days for payments to come out of pending.) You will always get your 30 days that you pay for, but the billing dates are not on the same days as the actual start and end dates of your ads...
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We do not offer an affiliate program at this time...
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After your website is accepted to our network, you will need to setup ad zones and install them on your website so that our system can start tracking impressions...
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When you purchase an ad, the publisher has 24 hours to approve the ad. Once the ad is approved and is live, it will appear in your dashboard...
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For RSS ads, many clicks will show up in Google as direct clicks and not as tracked, referred clicks since many are viewing from desktop RSS readers, email programs, etc...
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When you use our service to purchase an ad, you can upload the image of your choice for your ad (Ad Image Field) and use the destination URL of your choice (Ad Link Field) - as long as they do not violate our terms of service...
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Some ads are setup in a rotation with other ads. This means that your ad shares a space with one or more ads from other advertisers...
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Currently, our Twitter Ads are only offered to publishers with websites in our network who are using our service to sell ads on their website...
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The Federal Trade Commission requires full disclosure of paid endorsements from advertisers. To comply with these laws for Twitter ads, *Ad will be automatically added to any Sponsored Tweet through BuySellAds.com...
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We accept .jpeg, .gif., and .png. Flash and HTML ads are not permitted...
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You can login to your account and change the URL of your link at any time. Just go to "Buy Ads > My Ads", and then click on the "Edit Creative" pencil icon next to the ad you want to edit...
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When you purchase an ad, the ad is served only for that specific 30-day period and cannot be paused.
If there is a reason why you need to stop a specific ad from running for a week or so, you can upload an alternate ad with a different destination link in its place...
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If you are thinking of selling your website or if you are already in the process of making a sale, it is important that you take the proper steps to ensure that the advertisers that have already paid for ads get their promised impressions.
It is also advised that you include the established ad spots in the sale of your website...
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When ad advertiser makes a payment for an ad, it can sometimes take a couple of days to clear. Once this payment has cleared, it will be added to your account balance...
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You will need to login and go to My Account > Transaction History. Then select Payments from the 'Type' drop-down menu near the top of that section...
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Earnings projects on a day-by-day basis instead of tallying up transaction costs, which allows it to report on days that are in a range that the transaction is not...
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Our system is setup to make it easy for advertisers to purchase month-to-month ads with the least amount of effort. So when you purchase an ad, it will automatically renew unless you click on the "X" icon that appears when you hover over the website name in your dashboard...
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You sure can. You can login to your account and change your ad(s) at any time. Just go to Buy Ads > My Ads and click on the pencil icon that appears when you hover over the name of the website for the ad you want to edit...
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After you create an ad zone, the next thing you will need to do is install the ad code so that any ads that you sell can start appearing on your website.
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So you've signed up for an account, your website has been approved, and now you want to know how to create your first ad zone...
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There are a few reasons why your ad zone may not be displayed for sale on your Ad Detail page:
If you just created an ad zone and have not yet installed the ad code on your site, your ad zone will not be available for purchase until a few hours after you have installed the code on your site.
If you have just installed the ad code on your website, it will take a few hours to start counting impressions before your ad zone will appear for sale on your Ad Detail page.
If you removed the ad code from your site which caused a significant drop in impressions for your live/sold ads, then your ad zone will not be available for sale to new advertisers until you re-install the ad code on your site and your impressions are raised to their normal levels.
These settings are in place to prevent new sales in ad zones that are not installed on a website at all or in ad zones that have been removed from a site...
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The most important part about this process is contacting the Support Department far enough in advance so that we can coordinate with your advertisers about the new ad sizes...
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There are several factors that can contribute to the success of your ad sales. Your sales may be affected by one or more of the following factors:
Your ad prices may be too high for your niche market...
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Yes, we do not have any restrictions about using this service at the same time with Google AdSense. However, we do not allow you to use this service in conjunction with a materially competitive service that allows you to sell ads directly to advertisers...
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Here are some reasons why this might be happening:
Our system does not allow hosted image URL's for the ad creative. You must upload your ad image using the Browse button and then select the ad image from your computer to upload...
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There may be a few reasons for this:
If it says "Pending" next to the ad in your account, this means that the publisher has not yet approved the ad...
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If you go to My Account > Transaction History, there is an Export to CSV link just above the transactions list on the right...
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A/B Testing allows you to test different creatives in one spot. To use A/B testing, just go to Buy Ads > My Ads and click on the name of the website for the ad you want to edit...
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Login to your account and go to My Account > Billing & Deposit. Then click on the Add a New Payment Method button at the bottom of that page...
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To change your credit card information, just login to your account and go to My Account > Billing & Deposit. To edit your card's information, just click on Edit next to the card you want to modify.
To add a new credit card, you will click on the Add a New Payment Method button at the bottom of that page.
Please keep in mind that if you are adding a new card to replace an old one, you will also want to make sure that you go to Buy Ads > My Ads > Subscriptions to change the payment method to the new card for active subscriptions...
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After you have signed up for a free account, you will login and click on Buy Ads > My Ads in the red navigation bar at the top of the site...
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When you want to promote a product or service online, the first thing you will want to do is research the type of audience that will be interested in your product or service, and then find out what types of websites that audience likes to visit...
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Login to your account.
Go to My Account > Overview in the top red navigation bar.
Click on Change Password in the sidebar on the left under Account Overview.
Type your new password into the Password field and then again in the field below to confirm.
Then click on the Save button to save your new password.
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We recommend that publishers to use standard IAB ad sizes: 125x125, 300x250, 160x600, and 728x90; however, you are free to create any size ad you wish to sell...
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In this tutorial, I will walk you through this process so you will know exactly what to expect when you purchase your first ad...
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We do not publicly display CTR estimates since the results can be very different for each ad, depending on several factors outside of a Publisher's control...
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That's great news! This means you are doing things right and advertisers love your site.
There are a few things you can do to try and increase your ad revenue:
You can add some new spots to a current zone that is sold out by increasing both the "Banners" and "Max Banners." You will want to make sure that when you do this, you do not decrease the impressions of your current advertisers, since that could cause cancellations...
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If you would like more information about pricing your ads, you may want to read our article, How to Price and Place Your Ads.
You may also be interested in reading this article on selling your ads.
If you would like pricing advice from our team, you can open a support ticket to request assistance...
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When you want to lower the price of an ad zone with ads already sold in that zone, we have to change the price internally and then let all of your current advertisers know so they can pay the lower price.
Please open a support ticket to let us know what you want to change the price to and the zone you are wanting to edit, and we can make this change for you...
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When a publisher increases the price of an ad, he/she has the option to allow current advertisers to keep paying the old price or start paying the new price...
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We do not offer geo-targeting at this time...
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When this happens, it is usually because you opted out of the Facebook Platform within your Facebook settings. Once you change these settings in Facebook, this should update again.
If you try the solution above and it still won't update, please open a support ticket so we can assist you...
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The eCPM amount is just the estimated cost per 1,000 impressions based on what you paid for your ad for 30 days...
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This error - "The value '' is invalid" - usually occurs when there is an extra space where there shouldn't be...
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For these types of errors, you will need to make sure that all of the information that is in our system for your card match the information at your bank...
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Here are some reasons why this may be happening:
This error is usually due to your billing address / zip code not matching in the system with your billing method, so you will want to check this if you haven't already...
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If you would like to set a minimum amount of impressions that an advertiser must purchase, you do this by setting the "Max Banners" and "Banners" for your zone...
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For our 30-day fixed ads, we do not have a way to place filler code from other ad networks at this time...
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If you go to the "Install Ad Code" page for the zone in your Publishers Dashboard, you will want to make sure that the "Vertical" checkbox is UNCHECKED under "Advanced Settings" on that page.
You will also want to make sure that the "Anchor Style" field contains
"float:left;" so that the ads will float to the left...
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The CSS propertly, 'float:left', is added by default to our ad zones, since many publishers wish to have their ads floated in a zone...
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Sometimes this is due to an ad blocker being turned on in your browser. Please check your browser settings to make sure that an ad blocker is not turned on and then try again.
If you are sure that your ad blocker is turned off, then it could also be that certain code surrounding your ad code is causing the div to be hidden in a particular browser...
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There are a few reasons why this might be happening. Here are some things to check for:
By default, you should see at least one "Advertise Here" banner where the ad zone code is installed...
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This can be due to one of the following:
Some websites receive such a large amount of impressions - millions of page views per month - that it is almost impossible to actually see your ad at any one time on the site, even with refreshing many times...
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The publisher has 24 hours to approve or deny your creative. We need to allow the publisher this time to review your creative since some publishers can be selective about what they will allow...
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Signing up for an account and being accepted to the BuySellAds.com Network is exciting. It means that the website you've worked so hard on is ready to sell ad space...
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Login troubles are usually the result of the following scenarios:
You have forgotten your password. In this case, please use the Forgot Password form.
Your account has been banned...
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If you have sold your property or would like to have it pushed to another account of yours, we can do this...
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We accept bank check, wire transfer, debit/credit card, and PayPal. We take payment up-front for all ads...
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BuySellAds.com has a 25% fee that we take from each ad sale to cover the cost of managing your ads, answering support requests and maintaining the BuySellAds.com application...
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BuySellAds currently provides third party developers with frameworks to display Ads on the web, desktop, and mobile devices. These frameworks are designed to make it trivial to add Ads to your application...
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For security reasons, we currently process all account email changes manually via support. Please open a support ticket requesting an email address change for your account...
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If the new ad code isn't displaying the ads, you will want to make sure to check the following:
Make sure that you have the STEP 1 code placed just after the opening tag of your website.
Make sure that you have the the STEP 2 code placed in your code exactly where you want the ads to appear.
If you were using the old version of our ad code, make sure it is not still pasted in the code of your website...
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The minimum amount you can cashout for PayPal is $20, Bank Check $50, and Wire Transfer $500...
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The estimated impressions numbers you see on site detail pages are gathered by the BuySellAds.com ad code. They are the estimated impressions (also known as page views) for a specific ad zone based on the last 30 days worth of data...
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I use Smarty Templates, and when I add in the ad code it doesn’t work.With Smarty, since they use curly brackets {} for template functions, you will need to tell Smarty to ignore the curly brackets in our main JavaScript snippet...
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Advertisers are able to subscribe to zones that are sold out through our waiting list feature. When they click add to my waiting list they are added to a waiting list you can see in your Publisher Dashboard...
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We do not generate or provide any tax liability forms. Publishers are required to report their own earnings in accordance to their local laws...
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Yes, we do not accept ads promoting illegal activities and/or adult related ads...
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If your creative doesn’t load on Internet Explorer, but loads on other browsers such as Firefox and Safari, it’s very likely that it was saved as a .JPG in CMYK format...
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No. At this time, we do not allow advertisers to supply 3rd party ad tags for their ads. Part of the value-add we provide publishers is the ability to approve ads before they go live...
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Cashouts made via Paypal or Check are free. There is, however, a $35 fee associated with cashouts made via Wire transfer...
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No, we do not offer creative services. However, the folks at RightBanners (no affiliation to BSA) do a very nice job...
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The estimated impressions numbers you see on site detail pages are gathered by the BuySellAds.com ad code. They are the estimated impressions (also known as page views) for a specific ad zone based on the last 30 days worth of data...
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No. We sell ads on a first come, first serve basis. Once you purchase an ad, it will go live within 24 hours...
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If you want to see all questions within a specific area, you can view questions relating to Publishers, Advertisers and your Account.
Open a Ticket
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.
Open a TicketPublisher Tutorials
How to Price and Place Your Ads
How to Create an Ad Zone
How to Install Your Ad Code
Advertiser Tutorials
Choosing the Right Websites for Your Campaign
How to Purchase an Ad
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