When you increase the price of an ad zone, the new price only applies to new advertisers unless you tell us to contact the current advertisers to request for them to pay the higher price as well. To start the process of notifying your current advertisers of the new price, please contact us so we can assist you further.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.
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