When this happens, it is usually because you opted out of the Facebook Platform within your Facebook settings. Once you change these settings in Facebook, this should update again.
If you try the solution above and it still won't update, please open a support ticket so we can assist you. (When you contact support, please be sure to mention that you have tried the solution above so we will know that you tried this already.)
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket