I clicked on "Update Public Stats", but my Facebook stats won't update.

When this happens, it is usually because you opted out of the Facebook Platform within your Facebook settings. Once you change these settings in Facebook, this should update again.

If you try the solution above and it still won't update, please open a support ticket so we can assist you. (When you contact support, please be sure to mention that you have tried the solution above so we will know that you tried this already.)

Additional Articles

• Which ad size should I use for my zones?
• Does it cost me money to cashout my earnings?
• Do you send any information on income received through the year for taxes?
• Third Party Developers
• How does the waiting list work?
• I use Smarty Templates, and when I add in the ad code it doesn’t work.
• What are estimated impressions?
• What is the minimum amount I can cashout?
• Can I use AdSense in conjunction with ads from BSA?
• Tutorial: How to Create an Ad Zone
• Tutorial: How to Install Your Ad Code
• Tutorial: How to Price and Place Your Ads
• Why is my pending amount less than the price of the ad?
• One browser is displaying my BSA ads, but the other isn't. Why is that?
• I installed my ad code, but my ad zones aren't showing up on my site.
• My ads keep floating left and I don't want them to. How do I fix this?
• My ads are not floating left like I want them to and are displaying vertically. How do I fix this?
• Do you allow filler ad code from other ad networks such as Adsense?
• I clicked on "Update Public Stats", but my Facebook stats won't update.
• I increased my prices, but some advertisers are still paying the old price. Why is that?
• I tried to decrease the price of my ad zone, but the system wouldn't allow it. How can I do this?
• I am a new Publisher, and I need some assistance on how to price my ads.
• Can you give me some tips on how I can increase my ad sales?
• Is there a way to display a CTR average for my zones on the Ad Detail page?
• I am changing the design of my site. How do I change the sizes of zones with live ads?
• Why aren't my ad zones showing up for sale on my Ad Detail page?
• Why is the Transaction History and Earnings total for the same time frame slightly different?
• I just sold an ad. Why isn't the payment from the sale in my account yet?
• I am selling my website. How does this process work if I have live ads on my website?
• Can I sell Twitter ads even if I do not have a website in your network?
• My Facebook, Twitter and other third-party stats are not correct. How do I update these?
• My website was recently accepted, but I do not see any impressions estimated yet?
• I just approved an ad that was sold, but the ad is not appearing on my site.
• CPM - Getting started
• How do I change my Cashout settings?
• Do you allow in-house ads so that I can display some of my own ads for free?
• How do I customize the "Advertise Here" banner on my site?
• I do not see the CPM ad option in my account. Is this option available for all accounts?
• I plan to discontinue one of my ad zones, but there are live ads still in this zone.
• Can publishers offer ad discounts or introductory offers for their ads?
• I do not understand the meaning of Banners and Max Banners. Can you explain?
• How long will the funds remain in pending for an ad I just sold?
• How can I remove the "Advertise Here" box that appears on my site?
• My ad zone is setup to display four ads, but only one "Advertise Here" box is appearing.
• The screenshot for my website is not appearing. How do I fix this?
• My RSS stats are not updating on my Ad Detail page. How can I fix this?
• The estimated impressions for my site are lower than they appear in Google. Why is this?
• Site Key - What is my Site Key for the WordPress Plugin?
• Do you have a WordPress plugin I can use to publish my ads?
• Why does your ad code checker say that I have my code installed incorrectly?
• DFP Integration
• I received an email from the Google Adsense crawler. What does this mean?