The pending status for sold ads can last 2-3 days, depending on how long it takes for the advertiser's payment to clear. Once the amount is out of pending, it will appear in your account balance.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.
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