The first thing you will want to do is open a Support Ticket to let us know which zone you are planning to discontinue. Then we will cancel the live ads in that zone so they do not renew for the next cycle. The zone will also be removed from your main Ad Detail page so that no new purchases can be made. We will then let you know the end date of the last ad so you can remove the zone code from your website at that time.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket