When ad advertiser makes a payment for an ad, it can sometimes take a couple of days to clear. Once this payment has cleared, it will be added to your account balance. Until it has cleared, you will see this amount in your dashboard beneath your account balance in pending mode.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket