Articles: Publishers

I am changing the design of my site. How do I change the sizes of zones with live ads?

The most important part about this process is contacting the Support Department far enough in advance so that we can coordinate with your advertisers about the new ad sizes. We usually like to know about ad zone changes at least 2 weeks in advance. This involves quite a bit of work and compliance from your advertisers - especially if you have several established advertisers, so if you don't give us enough time to coordinate with your advertisers, things may not be ready in time for your redesign launch or zone changes. In addition to this, if there are any advertisers that do not agree to renew in the revised zone, we will need to wait for their current cycles to end before making changes.

When you contact us about your zone/design changes, it's best to provide us with as much information as possible - such as the zone ID you are changing and what the new size and price will be (if the price is also changing).

The process works like this: We will contact the current advertisers in the spaces you are changing to get the new creatives for the revised spaces. Then we just wait for the new creatives, and once we have those, we can take the next step. For those that do not wish to renew in the revised space, we will have to make a note of the last day of the their campaign since we will not be able to change the zone until after that date. (Since they already paid for the ad at that size, etc.)

Once we have the new creatives, and when you are ready, we will make the changes to your ad zones, and we will upload the new creatives. We will need to coordinate a time for this so it can be done as efficiently as possible - especially if the design of your site is changing for these revised ad zones.

The bottom line is this: We want to make sure that your design and ad zone changes are as seamless as possible for you and your current advertisers, so the sooner you inform us about your plans, the better. :)

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We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.

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