When a publisher increases the price of an ad, he/she has the option to allow current advertisers to keep paying the old price or start paying the new price. If the publisher allows you to keep paying the old price, then nothing happens and you continue - even when new advertisers are paying more. If the publisher requests that current advertisers pay the new price, then we send out an email to all current advertisers requesting that they either accept the new price for the next renewal or cancel the campaign so it does not renew.
If you did not receive this email, then it means that the publisher did not yet request for you to pay the new price.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket