For these types of errors, you will need to make sure that all of the information that is in our system for your card match the information at your bank. If you are still unable to resolve this in our system, you will need to contact your credit card company to see what the issue may be.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.
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