You will just login to your account and go to My Ads, where you will see a list of the ads you have purchased. When you hover over the website name in the list, you will see an "X" icon appear next to the website name. Just click on this "X" icon if you don't want to renew for the next ad cycle. Clicking on this will not end the current cycle you are in. It will just keep the ad from renewing for the next cycle. If you do not click this before your current 30 days is up, your ad will automatically renew for another 30 days.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket