The publisher has 24 hours to approve or deny your creative. We need to allow the publisher this time to review your creative since some publishers can be selective about what they will allow. If the publisher does not approve your creative after 24 hours has passed, please open a support ticket, and we will be happy to assist you with this.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket