If your current payment method is failing, or if you just need to change the payment method for your active campaigns to something else, you can do that from within your account by following these instructions:
First, you will go to My Account > Billing & Deposit and then click on Add a New Payment Method.
After you add the new payment method, you will go to Buy Ads > My Ads > Subscriptions to pull up your subscriptions.
Then you will click on the number of each active subscription that you want to modify the payment method for. On each subscription page, you will see a Modify button in the Payment Method section where you can change the payment to the one you just added. Just do this for each subscription that you want to change.
When you are finished, just go back to My Account > Billing & Deposit and delete the old payment method if you no longer wish to use it again.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket