We start the renewal payment process a few days before so that there is time for the payment to clear. (It takes about 3 days for payments to come out of pending.) You will always get your 30 days that you pay for, but the billing dates are not on the same days as the actual start and end dates of your ads.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.Open a Ticket