Login troubles are usually the result of the following scenarios:
You have forgotten your password. In this case, please use the Forgot Password form.
Your account has been banned. This can happen for a variety of reasons.
Your account has been temporarily blocked. This would happen if we are trying to communicate with you on an urgent matter and you have been unresponsive. We temporarily block your account to get your attention.
We tend to answer most support tickets during normal business hours: Monday to Friday, 9:00 am to 6:00 pm (EST). However, we're constantly monitoring tickets, and we'll address urgent issues on nights and weekends, too.